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Terms and Conditions

Your services are pursuant to the Service Order Agreement executed between Executive Systems, Inc. and its operating affiliates ("ESI") and the following terms and conditions: You are responsible for all charges for services furnished to you, as well as all persons using your phones and equipment with or without the consent of you, the customer. All charges for calls placed through the services provided by ESI are solely your responsibility. All charges must be paid each month to keep your account current. 

If there are unpaid, past-due balances, you may face service suspension. Any late payments are subject to late fees of 1.5% (18% annually), $5.00 minimum, of the past-due balance. We may require you to switch to automatic payments for accounts that are paid late more than three times. All bills are presumed accurate and shall be binding on your company unless we are notified in writing within 30 days of the invoice date. 

ESI will not be required to issue credits, refunds, or other adjustments if no dispute has been received from you. All of ESI's monthly recurring charges are billed in advance. Pro-rated charges will appear on the second bill. A partial period credit may be issued when the customer disconnects from ESI's services.

International and other usage-based charges are billed in arrears. If you have complaints regarding ESI's services being provided to you or complaints regarding an ESI employee, please get in touch with us at the address, phone, or email shown above. If you cannot resolve your complaint with us, you may contact the Public Utility Commission in your state. If you need their contact information, an ESI employee will provide it for you. 

If ESI is furnishing dedicated services to you, you are required to furnish in writing a minimum of 30 days' notice of disconnection. Failure to provide this notice will lead to continued billing of the service by ESI. You are responsible for any charges billed due to the inability to render the disconnection notice.

Your Telephone System Should Earn Its Worth

Equipment returns in the original packaging are accepted 30 days from the purchase date. No returns will be accepted after 30 days. If your return is not in the original packaging, a 25% restocking fee may apply. Use of voice services after delivery of this document constitutes customer acknowledgment of the terms and conditions above and the E911 notice on the service order agreement.